LOVELAND MAGAZINE

News and Events from the Loveland, Ohio Area

Without fear or favor
Since 2004

Tag: Curbside Service

  • In-person service has resumed at the Library

    In-person service has resumed at the Library

    Loveland and Symmes open and also still offering curbside service

    PHONE NUMBERS

    LOVELAND – 513-369-4476

    SYMMES – 513-369-6001

    The sign on the door of the Loveland Library today.

    Loveland, Ohio – As part of the efforts to continue to serve the public, the Main Library has re-opened for limited in-person service.

    All other locations have re-opened for in-person service on Monday, July 27, including the Loveland and Symmes Branch, with several exceptions:

    • Mt. Healthy and Elmwood Place will begin curbside service on August 3.
    • Greenhills will remain a curbside-only location until after Labor Day.
    • North Central will remain a curbside location until their air conditioning is fixed.
    • College Hill will remain closed to all service due to air conditioner repairs, with a scheduled reopening date of July 29.
    • Price Hill is currently closed through the end of 2020 for a major renovation and expansion project.
    The sign on the door of the Loveland Library today.

    In-Person Service Changes

    At locations offering in-person service customers will notice the following changes:

      • The Library will provide a free mask if a customer needs one. A mask order is currently in effect for all of Hamilton County.
      • Customers and staff are expected to practice physical distancing at all times. Furniture has been spaced out to accommodate this and items like plexiglass barriers have been installed.
      • Each facility will have a lower maximum capacity.
      • Customers will be asked to limit their visits to one hour.
      • Customers will have access to computers, printers, and faxing, as well as the ability to browse and pick up holds.
      • Increased cleaning and sanitizing protocols are in place. Hand sanitizer is available for customers and staff.
      • HVAC system blowers have been increased to maximize airflow.
      • The Library can not accommodate groups at this time, and are not offering in-person programs or events.
      • Curbside and drive-thru service (where available) will still be offered at all currently activated in-person locations.
      • Special hours for vulnerable populations will be held Wednesdays, Thursdays, and Fridays from 10 AM until noon.

    Hours of Service 

    All open locations are now operating from 10 a.m. to 6 p.m., Mondays through Saturdays.

    Book Drops 

    All locations are accepting returns through their book drops, except Price Hill. Materials are being quarantined for four days before being checked-in, so it will be a few days before you see any changes reflected on your account.

    Curbside Service 

    The Loveland Branch has reserved parking spaces for curbside service

    The following locations are open for Curbside Service: Avondale, Blue Ash, Bond Hill, Cheviot, Clifton, Corryville, Deer Park, Delhi, Forest Park, Greenhills, Green Township, Hyde Park, Loveland, Madeira, Madisonville, Mariemont, Miami Township, Monfort Heights, Mt. Washington, North Central, Northside, Norwood, Oakley, Pleasant Ridge, St. Bernard, Sharonville, Symmes, Walnut Hills, Westwood, West End, and Wyoming

    Scheduled appointments are not required for curbside service, but calling ahead will make the process more efficient for you, especially if you need to do something other than pick up a hold.

    When you arrive at your location for curbside pick-up, look for the curbside service sign, park, and call the branch at the number on the sign.

    Drive-Thru Service

    Scheduled appointments are not required for drive-thru service, but calling ahead will make the process more efficient for you, especially for curbside service, or if you need to do something other than pick up a hold. Find phone numbers for all branches on this web page.

    Holds/Borrowing Items 

    If you would like to borrow an item from the Library, search the catalog, find the item you want, place a hold on it, and choose which location you’d like to pick up the item from. Or you can call and place the hold.

    When the item is ready, you will receive an email notice. You can pick it up anytime between 10 AM and 6 PM, Monday through Saturday.  If you’d like, you can call the location and schedule a time for pick-up.

    Online and on the Phone 

      • The eBranch is always open, and is continuing to provide events like storytimes online on a regular basis. Check the calendar for more information.
      • Call, email or chat with seven days a week for help with job searching, finding health information, getting assistance with a library resource, and more.

    For the latest Library service updates and resources, visit COVID-19 resource page.

  • Library pausing in-person service Monday due to surge in COVID-19 cases

    Library pausing in-person service Monday due to surge in COVID-19 cases

    Cincinnati and Hamilton County, Ohio – “The health and safety of customers and staff is our first priority,” said Paula Brehm-Heeger in an announcement issued July 2 by the Public Library of Cincinnati and Hamilton County. Paula Brehm-Heeger is the Director of the system of libraries.

    Paula Brehm-Heeger is the Director of the Public Library of Cincinnati and Hamilton County

    Her statement was issued after Thursday’s announcement by Governor DeWine and his team of health professionals unveiled a new monitoring and reporting system for COVID 19 infections in each county.

    The “Ohio Public Health Advisory System” is based upon a set of criteria and categorizes all Ohio counties in one of four levels. Counties are rated as:  1) yellow, 2) orange, 3) red or 4) purple — with purple being the highest cautionary rating.

    Seven counties in Ohio are rated “red” including Hamilton County.  The description and guidelines for level three include:

      • Very high exposure and spread
      • Limit activities as much as possible
      • Follow all current health orders

    “Based upon this new information, we have made the difficult decision to pause in-person services in our buildings beginning Monday, July 6,” said Brehm-Heeger. All of the 28 open locations will continue to provide curbside or drive-thru service, and they will continue to open nine more locations to provide these services throughout July.

    This temporary change is a proactive decision to help limit the spread of the virus, according to Brehm-Heeger. “We will monitor news and information from health officials daily so we can bring back in-person service as soon as the situation improves and the key alert indicators start trending downward. We have repeatedly been reminded that the pandemic is fast moving and requires our quick response and ability to adjust plans accordingly.” Thank you for your continued patience and understanding as we adjust to the pandemic and find new ways to serve you.”

    Between now and the middle of July, the Library is phasing services back in, with new locations being added each week. The goal is to be providing services at all locations by mid-July. The exception is Price Hill, as that location is currently closed through the end of 2020 for a major renovation and expansion project. “We’ll use this space to keep you up to date on what is going on. We are excited to see you again,” said Kathy Taylor, Regional Manager in a statement issued on July 3.

    The Loveland Branch currently has Curbside Service only and no Drive-Thru Service is planned.

    Brehm-Heeger said, “Thank you for your continued patience and understanding as we adjust to the pandemic and find new ways to serve you.”

    Hours of Service 

    Beginning June 15, all open locations will be operating from 10 a.m. to 6 p.m., Monday through Saturday.

    Book Drops 

    All locations are accepting returns through their book drops, except Price Hill. Materials are being quarantined for 3 days before being checked-in, so it will be a few days before you see any changes reflected on your account.

    Curbside Service 

    • Curbside: Avondale, Blue Ash, Clifton, College Hill, Delhi, Forest Park, Green Township, Hyde Park, Loveland, Madisonville, Mariemont, Monfort Heights, North Central, Oakley, Pleasant Ridge, St. Bernard, Sharonville, Symmes, Walnut Hills, Westwood, West End and Wyoming
    • Beginning July 6th these branches will open curbside service:  Madeira, Mt. Washington
    • Beginning July 13 these branches will open for curbside service: Bond Hill, Cheviot, Corryville, Deer Park, Green Hills, Miami Township, Northside, Norwood

    Scheduled appointments are not required for curbside service, but calling ahead will make the process more efficient for you, especially if you need to do something other than pick up a hold.

    When you arrive at your location for curbside pick-up, look for the curbside service sign, park, and call the branch at the number on the sign.

    Drive-Thru Service  

    Drive-thrus are at these locations: Anderson, Covedale, Groesbeck, Harrison, Reading, and the Downtown Main Library 

    Scheduled appointments are not required drive-thru service, but calling ahead will make the process more efficient for you, especially for curbside service, or if you need to do something other than pick up a hold. Find phone numbers for all branches on this web page.

    Holds/Borrowing Items 

    If you would like to borrow an item from the library, search our catalog, find the item you want, place a hold on it, and choose which location you’d like to pick up the item from. Or you can call us, and we’ll place the hold for you.

    When the item is ready, you will receive an email notice. You can pick it up anytime between 10 a.m. and 6 p.m., Monday through Saturday.  If you’d like, you can call the location and schedule a time for pick-up.

    In-Person Services 

    Due to the wide community spread of the virus in Hamilton County right now, the Library made the decision to temporarily suspend in-person services. Read more in this blog post from the director.

    We’re Here for You Online and on the Phone 

    • Our eBranch is always open, and we are continuing to provide events like storytimes online on a regular basis. Check our calendar for more information.
    • Call, email or chat with us seven days a week for help with job searching, finding trusted health information, getting assistance with a library resource, and more.

    For the latest Library service updates and resources, please visit our COVID-19 resource page.