For Additional Information:

Call HEAP toll-free at (800) 282-0880 during regular business hours (7:30 a.m. to 5:00 p.m.) Monday through Friday. 

For the hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number (800) 686-1557 or in Franklin County, call (614) 752-8808.


E-HEAP is a winter heating program that operates from November 1 to March 31. The program can assist a household if eligible with a one time payment of up to $350.00 for wood or coal, $600.00 for oil or propane for bulk fuel you must have a 10-day or less supply. Households that heat with natural gas or electric and have a disconnect notice the maximum benefit is $175.00. You must meet Federal Income guidelines and provide required documents to qualify.


– Picture ID
– Proof of income for the past 13 weeks (3 months) for all household members 18 years and older
– Current electric bill & disconnect notice
– Heating bill – last receipt from oil or propane company
– Social Security cards and birth dates for all household members
– Copy of Birth Certificate
– If your heat is included in your rent you must provide a letter from landlord stating you control your own thermostat
– Landlords name, address & phone number
– If no income you must have a notatized statement
– If renting you must bring a copy of lease

For an appointment or more information in Clermont County, call the E-HEAP staff at (513) 732-2277 ext. # 3.

You may also receive help thru The Ohio Department of Development with the regular Home Energy Assistance Program. The E-HEAP office has these applications and the ODOD may also send you one thru the mail. These applications are sent back to Columbus to process, if you are eligible the amount of your benefit will depend on federal funding levels, how many people live with you, total household income and the primary fuel you use to heat your home.

For more information on this program you may call 1-800-282-0880 or your local office number above.

Winter Crisis Program Frequently Asked Questions


all about kids


Your comments can change our community

This site uses Akismet to reduce spam. Learn how your comment data is processed.