Claiming a Verizon Wireless refund

You may be entitled to a refund for unauthorized and previously unrefunded Premium SMS charges incurred since July 1, 2010. The final amount of the refund will be determined after the close of the claim period on December 31, 2015. Verizon Wireless will issue refunds for verified claims within 90 days after the close of the claim period by check, credit, or account offset. Former account holders may not receive a refund if the total refund due is $3.00 or less.


To claim benefits you must submit a claim form by December 31, 2015. You may complete or download a claim form here. If you wish to view a billing summary of your Premium SMS charges to help you complete the claim form, you may request it here. Premium SMS billing summaries and information about the refund process are only available on this website or by calling the Refund Administrator at 1 (888) 726-7063. This information is NOT available from Verizon Wireless customer care.


Claiming a Sprint refund

Sprint has agreed to settle allegations that Sprint customers may have been charged for unauthorized third-party services on their wireless bills by companies providing Premium SMS (PSMS) services such as ringtones, wallpapers, and text message subscriptions for horoscopes and celebrity gossip. The settlement does not relate to direct carrier billing (DCB) or Google Play charges through Sprint.


Current and former Sprint postpaid and prepaid customer account holders (Sprint customers) who paid for unauthorized third-party PSMS charges after July 1, 2010 and who did not receive a credit for those charges may apply for refunds.

Sprint postpaid customers are eligible for full refunds of unauthorized charges that were not previously refunded by Sprint.

Sprint prepaid (Virgin Mobile, Boost Mobile, Sprint Prepaid, and Assurance Wireless) customers are eligible for a one-time refund of $7.00 for unauthorized charges that were not previously refunded. Please note that actual refund amounts may be lower depending on the total number of claims submitted in this case.




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